Privacy Policy
Bolst Property Group Pty Ltd (ACN 653 927 274) as trustee for the Bolst Family Trust (ABN 49 705 233 975), trading as Bolst Property Group ("Bolst", "we", "us", "our"), is committed to protecting the privacy of personal information we collect, hold, and handle.
This policy explains how we collect, use, disclose, and store your personal information, and how you can access, correct, or complain about how we handle it. It applies to information collected through our website bolstpropertygroup.com.au, our marketing channels, and our direct dealings with clients and prospects.
1. What information we collect
We collect personal information that is reasonably necessary to provide our services. Depending on your interaction with us, this may include:
Contact and identity information
- Name, date of birth, address, email address, phone number
- Identification documents (e.g. driver's licence, passport) where required for verification
Financial and investment information
- Income, employment details, deposit position, borrowing capacity
- Investment goals and existing portfolio details
- Information shared with us by your mortgage broker or finance professional
Property and transaction information
- Properties you have enquired about, viewed, or purchased
- Contract, settlement, and post-settlement information
Website and marketing data
- Information collected via cookies, Google Analytics, Meta Pixel, and similar tracking technologies
- Email engagement (opens, clicks) from our marketing platforms
- Information you provide via enquiry forms, landing pages, or downloads
We collect this information directly from you in most cases. Occasionally, we may collect information from third parties, for example, mortgage brokers, conveyancers, real estate platforms, or referral partners, where you have consented to that information being shared with us.
2. Why we collect and use your information
We use personal information to:
- Respond to enquiries and provide information about our properties and services
- Match you to suitable house and land packages
- Facilitate the contract, finance, build, and settlement process
- Coordinate with builders, brokers, conveyancers, and other professionals involved in your transaction
- Send you marketing communications about Bolst services, properties, and updates (where you have opted in)
- Improve our website, services, and client experience
- Comply with our legal and regulatory obligations
You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us at the address below.
3. Who we share your information with
To deliver our services, we share personal information with selected third parties, including:
- Builders and construction partners, to facilitate the build and contract process
- Mortgage brokers and finance professionals, where you have engaged or been referred to one
- Conveyancers and solicitors, to facilitate settlement
- Quantity surveyors and property managers, to support depreciation schedules and leasing
- Service providers, including our CRM, email marketing platform, accounting software, website analytics providers, and IT support
- Government and regulatory bodies, where required by law
We require our service providers and partners to handle your information consistent with the Privacy Act and only for the purposes for which it was shared.
We do not sell your personal information to third parties.
4. Cookies, analytics, and tracking
Our website uses cookies and similar tracking technologies, including Google Analytics and the Meta (Facebook) Pixel, to:
- Understand how visitors use our site
- Improve site functionality and content
- Deliver and measure the performance of our marketing campaigns
- Provide tailored advertising on platforms such as Google, Facebook, and Instagram
You can disable cookies through your browser settings and opt out of personalised advertising via the relevant platform's privacy controls (e.g. Google Ad Settings, Meta Ad Preferences). Disabling cookies may affect how the website functions.
5. Data storage and security
We store personal information via our service providers, some of which may be located overseas. By providing your information to us, you consent to it being handled by these providers in accordance with this policy.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps include access controls, secure storage systems, and confidentiality requirements for our staff and contractors.
No system is completely secure. While we work to protect your information, we cannot guarantee absolute security of data transmitted over the internet.
6. Accessing and correcting your information
You have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate, incomplete, or out of date
- Request deletion of information we no longer need to hold
To make a request, contact us using the details below. We will respond within a reasonable timeframe, generally within 30 days. There is no charge for making a request, although in some cases we may charge a reasonable fee to cover the cost of providing access (we will notify you in advance).
We may need to verify your identity before processing a request.
7. Complaints
If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please contact us first at the details below. We will investigate and respond within a reasonable timeframe, generally within 30 days.
If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5288, Sydney NSW 2001
8. Changes to this policy
We may update this policy from time to time. The current version will always be available at bolstpropertygroup.com.au. We encourage you to review it periodically.
9. Contact us
For any privacy-related questions, access or correction requests, or complaints, contact:
Bolst Property Group Pty Ltd644 Orrong Road, Toorak VIC 3142
Email: info@bolstpropertygroup.com.au
Policy last updated: 15 May 2026